These terms set out how your olymp casino account works — what you agree to when you access the platform, how transactions are handled through Upay and Bank Transfer, and what applies based on your local law and eligible region. Read through each section before you start using the account.
Account eligibility depends on local law
Upay and Bank Transfer covered
Access subject to eligible regions
Contact support for any clause question
POLICY POSTURE
How These Terms Apply to Your Account
By accessing olymp casino and using any part of the platform — whether that is browsing the game lobby, funding your account wallet via Upay or Bank Transfer, or contacting our support team — you confirm that you have read and accepted these terms in full. These terms are a binding agreement between you and us. We may update them when required; the version published at the time of your session is the one that applies. If any update materially changes your rights or obligations, we will note the change date at the top of this page. Your continued use of the account after an update is posted means you accept the revised terms. Where your local law places restrictions on online gaming access, eligibility depends entirely on that law and the eligible regions we serve. We do not override local legal requirements. If you are uncertain about your eligibility, check with a qualified local adviser before continuing. For account-specific questions about how a term applies to your wallet or transaction history — including Upay deposits or Bank Transfer withdrawals — reach our support team through the routes listed on this page.
Upay
Bank Transfer
Account wallet
Local law eligibility
Published support routes
TERMS COVERAGE MAP
What Falls Inside and Outside These Terms
Not every aspect of your experience sits under the same clause. Understanding the scope helps you know where to look when a question comes up — whether it concerns your account login, a wallet transaction, game content from a studio like Habanero or CQ9, or a service provided by a third party we link to.
Account Access
Login credentials, session security and account suspension fall fully within these terms. How you access the platform on mobile or desktop, and what triggers a session review, are all governed here.
Transactions
Deposits and withdrawals made through Upay or Bank Transfer are covered under the transaction clauses. Limits, verification steps and wallet reconciliation are all described within these terms.
Site Content
Game titles available from studios in our lobby — including those from PlayStar, JDB, Spadegaming, CQ9 and Habanero — are supplied as content services. Our terms cover availability and access; individual game rules are shown inside each title.
Third-Party Services
External links, third-party payment processors beyond our verified rails, and any service not operated directly by us are outside these terms. Their own policies apply and we are not responsible for them.
YOUR ACCOUNT CHOICES
Practical Steps Available Under These Terms
These terms are not a one-way document. You have specific actions available to you, and we are committed to making them straightforward. You can review your full transaction history — including Upay deposits and Bank Transfer withdrawals — directly from the signed-in account area; every record is logged there and accessible at any time. If any account detail is incorrect, such as your registered contact number or wallet reference, you can submit a correction request through our support team. We will verify the change against your account before updating it. You can also raise a formal question about how a specific clause applies to your situation — for example, whether a particular transaction type is covered or how a suspension decision was reached. Where a term appears unclear, ask us in writing through the support route shown below; we will respond in the same channel. Closing your account is also an option available to you at any point by contacting support directly.
Review Records
Open your signed-in account dashboard to see the full log of transactions, session history and wallet movements, including every Upay and Bank Transfer entry.
Correct Account Details
Submit a correction request to support if your registered name, phone number or wallet reference needs updating. We verify the change before applying it.
Raise a Clause Question
If a specific term is unclear — especially around eligibility, transaction scope or account suspension — write to us through the published support route and we will respond in that same channel.
Request Account Closure
Contact support directly to close your account. We will confirm the closure in writing and process any remaining wallet balance subject to verification of your identity.
CONTACT ROUTES
Reach Us About These Terms
If any clause in these terms raises a question — about your account, a specific transaction through Upay or Bank Transfer, or your eligibility — use one of the contact routes below. We only list channels that are actively monitored and published on this site.
Live Chat
Open the chat widget from any page on the site while signed in. This is the fastest route for account-specific term queries, including wallet and transaction questions.
Email Support
Send a written query to the support email address shown in your account settings. Use this route for formal clause questions or correction requests that need a documented response.
Account Help Page
The help section inside your signed-in account lists common terms questions alongside step-by-step guidance for Upay deposits, Bank Transfer withdrawals and account verification steps.
HOW WE HANDLE THIS
Data, Security and Policy Management
Our approach to these terms is built on clear process, not vague assurances. Every clause here connects to a specific account or platform behaviour you can verify from your signed-in session.
Data Handling
Account data — including your wallet references for Upay and Bank Transfer — is stored and processed according to the data handling clauses in these terms. We do not share your transaction data with unaffiliated parties outside verified processing requirements.
Account Security
Session security, login verification and any access restriction applied to your account are governed by the security clauses in these terms. If you notice unusual activity, contact support through the published routes immediately.
Retention of Records
We retain account and transaction records for the period required under these terms. You can access your own records at any time through the signed-in account area; requests for exported copies should be directed to support.
Requesting Changes
To request an amendment to your stored account details or to dispute a clause application, contact us through the email support route. We aim to acknowledge formal requests and respond with a clear next step.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about the terms — covering eligibility, transactions, account rights and how to reach us when something is unclear.
Do these terms apply to me if I am in Bangladesh?
Access and eligibility depend on your local law and the regions we serve. If online gaming is restricted where you are, these terms cannot override that. Check your local law before opening an account; we cannot confirm eligibility on your behalf.
Which transactions do these terms cover?
All deposits and withdrawals made through Upay or Bank Transfer on your olymp casino account fall under the transaction clauses here. Limits and verification requirements are shown in your account wallet at the time of each transaction.
How do I know if these terms have been updated?
We note the change date at the top of this page when a material update is made. Your continued use of the account after a posted update means you accept the revised version. Check this page before each session if you want to stay current.
Can I get a copy of my transaction history?
Yes. Your full transaction log — including every Upay deposit and Bank Transfer withdrawal — is available in the signed-in account area at any time. For an exported copy, contact our support team through the email route in your account settings.
What if I disagree with how a clause has been applied to my account?
Raise the question in writing through our published email support route. State the clause you are querying and the specific account action it relates to. We will review and respond in the same channel with a documented answer.
Are the game studios listed on the site also covered by these terms?
Studios such as PlayStar, JDB, Spadegaming, CQ9 and Habanero supply game content to our lobby. Your access to their titles is covered by the site content clauses here. Individual game rules are shown inside each title; those are the studio's own terms.