Sports / Mobile
olymp casino sets out the terms that govern your account, your transactions through Upay and Bank Transfer, and the content available in your region. Access to our platform depends on your local law and whether your location falls within eligible regions — review these terms carefully before continuing.
These terms form the full agreement between you and olymp casino for every interaction on this platform — from opening an account to placing a wager or requesting a withdrawal. They apply regardless of the device you use to access the site. By creating an account, you confirm that you have read and understood what is written here. We may update these terms from time to time; continued use of the platform after an update means you accept the revised version. Where local law in Bangladesh restricts or prohibits online gaming activity, those restrictions take precedence. We do not override applicable national legislation, and we do not accept registrations from regions where access is prohibited under local law. Your account wallet, including deposits processed via Upay or Bank Transfer, is governed by the transaction policies described in the account section of your dashboard. Dispute resolution follows the process outlined in the support section of this page. If any single clause here is found unenforceable, the remaining terms continue in full effect. Questions about specific clauses can be submitted through our support channels. Nothing in these terms limits rights you hold under applicable consumer protection rules in your jurisdiction.
Not every activity on olymp casino sits within the same policy boundary. Understanding the scope helps you know which terms apply to your account and which situations fall outside our direct control.
Login credentials, account verification, session management and any changes to your profile details fall fully within this policy. You are responsible for keeping your access credentials secure and for activity that occurs under your account.
Deposits and withdrawals processed through Upay or Bank Transfer are governed by these terms alongside the specific limits and verification steps shown in your account dashboard. Processing timelines follow the payment provider's own conditions.
Games from studios available in our lobby, live dealer tables, and any promotional material published on this site fall within our content policy. We are responsible for what we publish; we are not responsible for how you interpret results.
External payment networks, device operating systems, and your internet service provider operate under their own terms. Our policy does not extend to their services, and any issue arising with a third-party provider must be raised directly with that provider.
You hold several concrete rights over your account and the data we hold about you. Reviewing your transaction history is straightforward: open the account dashboard and navigate to the wallet or history section, where deposits, withdrawals and wager records are listed with dates and amounts. If any record looks incorrect, you can flag it directly through the same account area using the dispute or query form attached to each transaction row. Correcting personal details — your registered email address, contact number or payment reference — follows the account settings path shown after you log in. Changes to verified identity documents require contacting support because those records link to your wallet verification status. We aim to acknowledge correction requests within a reasonable period; complex cases involving payment network records may take longer as they involve coordination with Upay or Bank Transfer. If you want a summary of what data we hold, you can submit a request via the support contact routes listed below on this page.
Log in, open the wallet or history section, and view all transactions by date. Each row shows the method used — Upay, Bank Transfer — and the status at the time of processing.
Basic profile fields are editable in account settings. Verified identity documents require a support request because they are tied to wallet status and cannot be changed unilaterally.
Use the dispute or query form linked to any transaction row in your dashboard, or submit a general query through the support channels on this page. Include your account reference for faster handling.
Contact support and specify that you are requesting a data summary. We will confirm receipt and follow the process set out in our privacy policy for responding to such requests.
For questions about these terms, account rights or transaction disputes, use the support routes published on this site. We do not publish operating hours or response-time commitments here because those details are shown in the live support section of the platform.
Open the chat widget available on the site to reach the support team directly. Reference your account ID and the specific policy clause or transaction you are asking about.
Send policy and account queries to the email address listed in the Help section of your account dashboard. Include your registered contact details and a clear description of the issue.
The Help Centre in your account area contains published answers to common policy questions, including wallet verification, transaction disputes and account closure procedures.
We store the account and transaction data needed to run your wallet and process payments through Upay and Bank Transfer. Retention periods follow the requirements set by applicable rules; data is not kept beyond what is necessary for the stated purpose. Cookie use on the site is limited to session management, security functions and platform analytics — you can review cookie settings in your browser at any time.
Account details, wallet records and transaction history are stored on secured infrastructure. Access within our team is restricted to staff who need it to operate or support your account. We do not sell account data to third parties.
We use session cookies to keep you logged in and functional cookies to remember your wallet and language preferences. Analytics cookies help us understand how the lobby is navigated. You can adjust cookie permissions in your browser settings at any time.
Your account is protected by password authentication and verification steps that appear when you update sensitive details like your registered email or linked payment method. If you suspect unauthorised access, contact support immediately using the live chat route.
When we update these terms, we publish the revised version on this page with a note indicating the change. Continued use after an update constitutes acceptance. To request an explanation of a specific change, contact us through the email support route.
Below are the questions we receive most often about our legal terms, account rights and data handling. If your question is not covered here, contact support through the routes listed above.
Access depends on your local law and whether your location falls within eligible regions. We do not override applicable national legislation. If online gaming is restricted or prohibited where you are, those local rules apply to you and take precedence over anything written here.
We hold the registration details you provided, your transaction history including Upay and Bank Transfer records, and session data needed to run your wallet. You can request a summary of what we hold by contacting support through the email route in your account Help section.
Open your account dashboard and navigate to the wallet or history section. Each transaction row has a query or dispute option. Select it, describe the issue and submit. For Upay or Bank Transfer discrepancies, include the reference number shown on the transaction row so we can coordinate with the payment network.
Basic contact fields like your email address are editable in account settings. Identity documents linked to your wallet verification require a support request rather than a self-service edit, because those records affect your payment eligibility and cannot be changed without a review step.
We update this page when the terms change and note that a revision has been made. Continuing to use the platform after a change is posted means you accept the updated version. If you want to ask about a specific change, reach us through email support or the live chat widget.
Account closure requests must be submitted through the live chat or email support routes listed on this page. Our team will confirm your identity, check that any pending withdrawals to your Upay or Bank Transfer account are resolved, and then process the closure in line with our retention policy.